Refund policy

Valini Natural Hair Care (VALINI NATURAL HAIR CARE LLC)
Last updated: 10/28/2026

RETURN WINDOW: 30 DAYS
You can return products within 30 days of delivery or pickup for any reason, even if you simply changed your mind.

WHAT YOU CAN RETURN
For hygiene reasons, we only accept products that are new, unopened and unused, in their original packaging with the seal intact. We cannot accept opened or used products, unless the item arrived damaged, defective or wrong (see below).

HOW TO RETURN

1. Contact us first at ValiniNatural@gmail.com or (347) 907-2128 (call or text). Give us your order number.
2. We will send you the return address and instructions.
3. Mail the product back to us.

Please do not send anything back before contacting us.

RETURN SHIPPING AND FEES
For regular returns, you pay for return shipping, and original shipping charges are not refunded. There is no restocking fee.
If your item arrived damaged, defective or wrong, you pay nothing (see below).

DAMAGED, DEFECTIVE OR WRONG ITEM
If your order arrives damaged, defective or is the wrong item, contact us within 30 days of delivery and send a photo. We will replace it or refund it at no cost to you, including shipping.

EXCHANGES
We don't offer exchanges. Return the unopened product for a refund, then place a new order for the product you want.

REFUNDS
After we receive and inspect your return, approved refunds go back to your original payment method within 7 business days. Your bank may take a few extra days to show it.

QUESTIONS?
ValiniNatural@gmail.com | (347) 907-2128 (call or text)